Let’s talk about low talkers. Now, if you know me in person, you know I’m not exactly quiet. In fact, my preschool report card said, when I was three, “Lindsay needs to learn to control the volume of her voice.” Seriously. It seems as though, in the quarter century since …
It’s not something I talk about often, for a multitude of reasons, but I work for Starbucks Coffee Company. Proudly. For eight and a half years I’ve been pulling shots and warming sandwiches and putting that precious banana loaf into those coveted logo’d bags; it’s been a huge part of …
The other day at work a mom/regular customer came in with her two young children. They ordered their drinks and moved around to the beverage hand off, and as I was coming into the cafe to do a bus the mom said, “My son wants to show you the book …
Yeah, I totally wrote a poem about the Vancouver Canucks. DORK ALERT.
I have a really bad habit of eating in bed. Sure, there are other, more appropriate places in my house to eat; the dining room table and breakfast bar are great options, as is the couch in the sun room where the big TV is. The ‘experts’ say beds should …
I’ve blogged before about customer complaints. In customer/food service, it’s also impossible to NOT get a complaint every once in a while, but sometimes a person says something so random that you don’t even really know how respond other than with a blank stare. Today was no different. This morning, …
As a veteran barista, I’ve had my fair share of customer complaints. While most are usually generalized comments about the store, a few are about specific employees and, rarely, specifically about me. I have the notoriously thick skin of a person who’s worked for the same coffee company for over …
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